Returns & Exchanges

Due to the perishable nature of our products and strict alcohol regulations, Buffalo Trace Distillery only accepts returns on non-consumable merchandise within 30 days of purchase. All food and beverage items are final sale unless they arrive damaged or defective.

1

Verify Eligibility

Ensure your item is a non-perishable gift or apparel item in its original, unused condition with all tags attached.

2

Contact Support

Email our customer service team with your order number and photos if the item arrived damaged to receive a Return Merchandise Authorization (RMA).

3

Package Your Item

Securely pack the merchandise in its original packaging and include the printed RMA form inside the box to ensure faster processing.

4

Ship and Track

Affix the provided shipping label and drop the package at any authorized carrier location, keeping your tracking number for reference.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing